Sexual Health Services

The sexual health services the practice offers are:

  • Contraception advice on combined oral contraceptive pill (cocp), progesterone only pill (pop) and long active contraception.
  • Hormonal emergency contraception.
  • Pregnancy testing, and referral to midwifery team.
  • Termination of pregnancy (TOP) advice and referral.
  • Sexually transmitted infection (STI) check and treatment.
  • Chlamydia screening.
  • HIV testing.

Chargeable Services

Some services provided are not covered under our contract with the NHS and therefore attract charges.

  • The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

FAQs

Digital Health Hub

Norfolk Libraries Digital Health Hub supports people to gain digital skills to access reliable health information for long term conditions, learn how to use GP online services, search the NHS website and help with the NHS App.

Sign up for a short 1 to 1 session:

Support may be offered online, but would normally take place in a Norfolk library during library opening hours.

If you have an immediate medical need please use the 111 service, or call the GP.

Non NHS Services

The practice is unable to complete requests for ‘Court of Protection’ or any ‘Power of Attorney’ forms and would advise seeking independent professional advice.

Fees for Non NHS Services – minimum fee of £30 applies.

For all other consultation fees are available on request.

Please be advised we are no longer accepting any cheques from the end of year 2020.

Military Veterans Service

Military Veterans

East Norfolk Medical Practice is an ‘Armed Forces Veteran Friendly Accredited GP Practice’. If you are a veteran or are serving, please make sure that we have recorded this on your medical records. We ask all new patients who register if they are a veteran.

Armed Forces Serving Personnel and Veterans ID Card

All military veterans are entitled to priority access to NHS care (including hospital, primary or community care) for conditions associated to their time within the armed forces. However, this is always subject to clinical need and does not entitle you to jump the queue ahead of someone with a higher clinical need.

A veteran is defined as:

Anyone who has served for at least one day in the armed forces (regular or reserve)

Merchant navy seafarers and fishermen who have served in a vessel that was operated to facilitate military operations by the armed forces

An ID card for armed forces veterans is being issued to help access specialist support and services. These cards will allow veterans to maintain a tangible link to their career in the forces.

For more information, please see Veterans’ Gateway.

Healthcare for the armed forces community

For more information, please see Healthcare for the armed forces community – NHS (www.nhs.uk)

Hearing Loss and Tinnitus Services

If you have acquired hearing loss and/or tinnitus relating to your time in service, additional support can be funded through the Veterans Hearing Fund download an application form.

Mobility Equipment Support

The Royal British Legion has a Veterans’ Mobility Fund which provides specialist wheelchairs, orthotic equipment, and other mobility related items for veterans. This is for individuals that have a service-related serious physical injury and whose needs cannot be met through statutory services. Eligibility requires the condition to be attributable to service and typically applicants will be in receipt of a war pension or relevant award under the armed forces compensation scheme.

Armed Forces Covenant

If the NHS service you are dealing with is unaware of priority treatment, you are actively encouraged to tell them about it and ensure you have told them that you have served. Failing that, you can enlist local health care commissioners, your local authority community covenant lead, or one of the national service organisations, such as the Royal British Legion, to support you.

For more information on the duty of care owed to service personnel, read the armed forces covenant.

Please see the available information leaflets:

Additional Information

Healthwatch Norfolk

Healthwatch Norfolk is the independent voice for patient and service users in the county. They collect public views of health and social care services and make sure they are heard by people in charge.

The people who fund and provide services have to listen to patients, through local Healthwatch organisations. So, whether you have had a good or bad experience, your views can help to make changes to services in Norfolk.

Healthwatch Norfolk’s work covers all areas of health and social care, including GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.

The organisation also provide information about the health and care services available in Norfolk and direct people to someone who can help.

There are lots of ways to share your experience about health and social care services with Healthwatch Norfolk, so everyone has the same chance to be heard. You can leave feedback directly via their feedback centre, contact them directly on 01953 856029 or by emailing enquiries@healthwatchnorfolk.co.uk.

Join the conversation today and get involved to help us make a difference!

Interpreting Services

The East Norfolk Medical Practice has a number of in house staff that are able to provide assistance and support to patients in several different languages including Polish, Portuguese, Lithuanian, Russian as well as a receptionist that has a BSL (British Sign Language) qualification.

Other languages may be available for appointments with enough notice.

Musculoskeletal Outpatient Physiotherapy

Our practice, in partnership with colleagues in East Coast Community Healthcare offer self-referral access to musculoskeletal (MSK) outpatient physiotherapy. This means that you do not need a referral from your GP to access MSK physio.

In order to help start your rehabilitation as soon as possible, we would like to guide you to our referral portal. This is a website where you will be asked to register and provide us with some details about your issue. A Physiotherapist will review your information and then decide on the most appropriate course of treatment for you.

Website address: www.physio.ecch.org

If you would like to know more about what to expect when referring yourself to our online assessment service, please explore the ‘Our services’ tab on our website (address above).

Accessing our service via our website/ referral portal is the quickest and easiest way for you to start your rehabilitation.

If you do not have access to the internet or an email address, we would advise you to call 01493 809977, you will then be transferred to an operator who will carry out an assessment over the phone. Please note, this assessment will not be completed by a Physiotherapist but the details will be passed on.

Please do not call this number if you can access our service via our website/ referral portal as it may delay your rehabilitation.