East Norfolk Medical Practice operates a zero-tolerance policy to any abuse or bad behaviour towards its staff, doctors, or other patients. This could be physical, verbal, or online abuse – if such behaviours are shown, patients will receive a written warning. Types of behaviour we see that are unacceptable:

• Using bad language, shouting, or raising of voices at Practice staff
• Any physical violence towards any member of our team or other patients
• Verbal abuse towards staff or patients in any form including shouting
• Racist, sexist, homophobic or other intolerant language, discrimination or sexual harassment will never be tolerated
• Anything said against a protected characteristic in accordance with the Equality Act. LGBTQ+ rights are protected by law. We do not accept any antisocial behaviour in any form
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible, and explanations given when they cannot be met
• Being perceived to bully or manipulate a staff member to obtain something
• Causing damage to, stealing, or not returning Practice equipment from the practice’s premises, staff, or patients
• Obtaining drugs and/or medical services fraudulently